Entries from Kelake tagged with 'User Experience'
What does web accessibility mean to you?
People who find it difficult to use a computer keyboard and mouse, can turn to other devices to navigate the internet, but if the site has not been designed with accessibility in mind, using the web can prove to be...
Designing the Mobile User Experience
“People use their mobile phones in environments in which there are hundreds of distractions competing for their attention. In such environments, services that require complex interactions fail.” “Achieving simplicity and speed of access is the key to expanding people’s perceptions...
Twelve days to a positive user experience
From the hesketh site and possibly written by Steve Champion. A bit early for an article with a festive theme but here in Hsinchu the Christmas lights stay up all year round. A few brief points: It's not the number...
Words Matter. Talk About People: Not Customers, Not Consumers, Not Users
"Words matter. Psychologists depersonalize the people they study by calling them “subjects.” We depersonalize the people we study by calling them “users.” Both terms are derogatory. They take us away from our primary mission: to help people. Power to the...
An Interview with Jesse James Garrett
It's unfortunate but not unexpected that the interview is viewable only in Windows Media (DevSource is basically a Microsoft mouthpiece), so if you are using a Mac don't expect too much in terms of quality. It took me a few...
Piin Arrows
I like how Piin uses these simple arrows to point out defects or damage on their goods. Many stores simply mark the price down and put a damaged tag on it but Piin takes that extra step to help...
Selling UX Services
"For some UX professionals, selling consulting services is as difficult as opening a magic door without a secret password. There is no simple password that can magically open prospective customers’ minds so they can see what you can do for...
Points From Teaching Last Nights Design Class
I drove out to Hsuan Chuang University last night to teach but unfortunately took a wrong turn and got lost. I did manage to get to the class just in time only to realize that I forgot my dvi-vga adaptor....
Teaching at Hsuan Chuang University
Over the next few weeks I will be teaching at Hsuan Chuang University a undergraduate class in design - this will be my forth year stressing out students as I teach only in English. It's an elective course usually filled...
IA 2.0 at UXMatters
"The typical information architect thinks about structure - how one item in a group relates to all the other items in the group and how that group relates to all other groups. In the early days of information architecture (IA),...
Nick Finck's - The State of the Experience
"The question you have to ask yourself as a business owner is this: what kind of experience do you want your customers to receive before, during, and after they have purchased your product or service?" Read: The State of the...
Design for the New China Markets conference
The Design for the New China Markets (Beijing, 1-2 December 2005, Peninsula Palace Hotel) is an executive forum hosted by the IIT Institute of Design and the State Intellectual Property Office, People's Republic of China. It is intended for leaders...
Error Message Guidelines
"Established wisdom holds that good error messages are polite, precise, and constructive. The Web brings a few new guidelines: Make error messages clearly visible, reduce the work required to fix the problem, and educate users along the way." Jacob Neilson...
Consider the entire experience
"And yes, I think that designers must - in fact, are responsible to - attempt to control those environments. At the end of the day, our job is to create or participate in the creation of solutions. While we may...
Context matters
"Context plays a more fundamental role for Asians than for westerners. Asians have a more difficult time thinking of an object as completely separate from its background. Americans, on the other hand, focus on objects... things and categories more than...
Job's on Pixar, Story, and Users
Fortune magazine has a technology special on Apple, and in a short interview with Steve Jobs he comments: "I've always said that Pixar is the most technically advanced creative company; Apple is the most creatively advanced technical company. At Apple...
The Basics of Customer Experience (Mark Hurst)
Why are the basics so important? The simpler an interface is, the more people will be able to use it. And if there's a benefit to using it (such as good search results), then the easier it is to use,...
Experiential components create an emotional resonance
Advertising specialists and marketing managers have long tried to appeal to the emotional element. But a growing number of companies are starting to feel that designers are more tuned in. "With a marketing person, 90 percent of the time is...
Site Design Tips to Improve Your Sales
"Research has long shown that the leading factor in persuading shoppers to buy from an e-commerce Web site is ease of navigation -- findings that were supported in a recent survey by Jupiter Research. In other words, customers are saying...
Budgeting for Advertising and Customer Experience
"...$70 million for an ad campaign; $10 million to redesign the logo; a few thousand to "run a focus group" to assure the executives they're doing the right thing. Business as usual. The good news is that more and more...
Slot-machine user experience.
From the New York Times magazine comes an article describing in great detail the efforts and rewards of Slot- machine design. Still, to maintain a sense of suspense in games that are over the moment they start, to increase what...
Dey Alexander: The five Es of usability
Effective Completeness - was the task fully completed? Were the user's goals met? Accuracy - was the task completed successfully? Did the user get the right or correct result? How well was the work done? Efficient Speed - was...
Useful Neilson slogans
I like these old words. I also like how we tend to forget to dig deeper and apply these or others with absolute faith like the words came from God herself. It's always easy for over paid consultants to tell...
Mark Hurst: The Page Paradigm
Mark Hurst's has repeated (republished) in his newsletter his "Page Paradigm" to describe the near-constant pattern in the way that users navigate web sites. It's amazing how despite constant growth and change has occurred simple truism such as these hold...
BnA: Designing Customer-Centered Organizations
"Organizations increasingly view usability and user-centered design to be a key ingredient in creating high quality products. Designing for ease of use is a well-accepted goal, even if many organizations have far to go to create user-centered products. Even with...
Mental Models for Producers
A short talk on mental models - slide gives standard definitions and was the basis for a discussion and application of this concept in my own practice. Presentation Link...
The Nokia Research Library
"The Nokia Research Library contains some interesting journal and conference papers on Audio and Visual Communication Systems, Electronics, Mobile Networks, User Interfaces (Speech, Visual), Security and Usability and Ergonomics."Courtesy Reloade...
Top 10 Usability Tips
"Web Critica's Top Ten Usability Tips when creating or redesigning your organization's website. They're the top 10 problems we've found on websites from small to large." Read: Top 10 Usability Tips - Web Critica...
Task Analysis examples
"Many of the day-to-day behaviors in which we engage without even thinking about them are really quite complex, comprised of many smaller, discrete, singular, specific sub-behaviors that we perform in a certain order. Consider "one" behavior done easily even when...
Visitor experience design
"This model moves away from the solely content or task-oriented approach as this tends to lead to system-centric designs. What is important here is that this model supports the content and task-oriented perspectives, as well as integrating research and immersion....
User Expectations in a World of Smart Devices
"However, I recently decided to take a step back from the nuts and bolts and do a little thinking about what it all means. I considered how the trends I see today may affect our business and our world...
Mental Models for producers
Theories of mental representations in general, and mental models in particular, deal with form and function of individual knowledge. The central question is how human beings represent information mentally, and how they use that information to interact with the world...
User Experience for Producers
A general introduction to the concept of designing for "good experiences" given to a group of producers and project managers. Presentation Link...
Incorporating your users into your projects
A short talk I have given a couple of times to budding designers and project management types on how to start thinking about how to incorporate the end user of your system into your project Presentation Link...
Creating the User Experience 1, 2, 3
Three presentations giving a general overview of key elements of developing environments that help elicit a good experience. Please note that these files are Quicktime exports from Apple's keynote and are quite large in size. Foundations, Navigation& Information Design, Information...
User Experience Workflow ITRI Internet 2002
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